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Terms and Conditions

Online terms and conditions between a business and consumer for the sale of goods

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Benjamin Biggs t/as Plantasia of Brill View Farm, Ludgershall Road, Piddington, Bicester, OX25 1PU. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected] or 08707 555225.

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to [insert your business name]. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

Price

  • 7.1    The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

  • 7.2    Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered.

Delivery

  • 10.1 Our delivery charges are set out on our website.
  • 10.2  You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
  • 10.3  Please note that there will be a surcharge to deliver to addresses outside the United Kingdom, including the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
  • 10.4  We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
  • 10.5 We can only deliver to the address of the card that the payment is taken from.
  • 10.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

Cancellation rights

  • 12.1    Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
  • 12.2    Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).
  • 12.3    You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
  • 12.4    If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
  • 12.5    Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
  • 12.6    We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

Cancellation by us

  • 13.1    We reserve the right not to process your order if:
  • 13.1.1    We have insufficient stock to deliver the goods you have ordered
  • 13.1.2    We do not deliver to your area; or
  • 13.1.3    One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • 13.2    If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

Liability

  • 14.1    Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
  • 14.2    We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
  • 14.3    Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
  • 14.4    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • 14.5    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Privacy Policy

I, Benjamin Biggs t/as Plantasia am committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988 ('the Act')

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services. This is for internal use only and we will not pass this information to any third party.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways. One way is through our use of 'cookies'. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer's hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer's hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 08707 555225, or you can e-mail us on [email protected]

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Benjamin Biggs, Plantasia, Brill View Farm, Ludgershall Road, Piddington, Bicester, OX26 1PU

 

We hope you like our great new website!

We hope you like our great new website!

NEW RESPONSIVE DESIGN

NEW RESPONSIVE DESIGN

ON YOUR DESK, SURFACE AND PHONE

QUALITY PRODUCTS, OUTSTANDING SERVICE!

QUALITY PRODUCTS, OUTSTANDING SERVICE!

Not just a shop but a also a working nursery

WE GROW PLANTS, SO WE KNOW PLANTS

MAXIMIZE YOUR YIELD

MAXIMIZE YOUR YIELD

CROP PRODUCTION EXPERTS

Masters of Controlled Environments

All The Flowers And Fruits

All The Flowers And Fruits

YOU SEE HERE

Were grown and photographed by us

As you can see we have been busy creating this new website that yo u will find easier to use and streamlined to work on all devices. It should make finding what you are l ooking for much easier to find, with smooth checkout and added Paypal option. Start shopping at one of the four online shop areas by choosing a link below or take a browse through some of the other i nteresting features and information we have on the website. We are constantly updating pro ducts and adding to the information library so keep checking to find out what is new – or sign up to the news letter or follow us on social media. Best wishes, Plantasia team.

Welcome to the all new Plantasia website.

Find out more here, or start shopping below.

Greetings Plant Lovers!

Welcome to the Plantasia website.  You can find all you need to grow right here for your plant growing endeavours from plant nutrients, stimulators and boosters to the latest growing equipment, hydroponic growing systems, grow lights and environment control.  We’ve been supplying our customers with top quality products for 21 years form our working plant nursery located in Piddington, Bicester, Oxfordshire. Right on the Oxfordshire / Buckinghamshire border.  The shop features product displays, a working 8m x 4m grow-room, grow tent displays and all the latest grow gear.  During the summer months you can take a look around our 525sqm commercial greenhouse to see even more product displays and demonstrations.  Keep up to date with what is going on in the greenhouse via the regular blog posts in the Plantasia blog section.  There you will also see regular product reviews, news and plant care topics and you can see lots of greenhouse and plant pictures in our fantastic gallery section.  Feel free to contact us any time for plant care advice, product finding, hobby or commercial growing advice.

 

Products & Shopping

shopping bagAt Plantasia you can find all you need to grow in store and on our website. We are not a discount store and only supply quality products at reasonable prices. For deals, sale items, clearance stock and promotional offers visit our ebay shop. The online shopping centre has five themed shops areas – Horticultural plant grow lights, Indoor Growroom & Greenhouse, Allotment and garden, Specialist Plant Care, Plants and Seeds.  We supply all forms of plant lighting that can have many applications including propagation and early starting T5 Fluorescent, CFL and PLL Fluorescents and propagation TLED, the amazing full spectrum daylight 315w CDM lights, 150w – 100w Sodium HPS lights, 240v and 400v systems including Gavita and Dimlux. LED units from KIND, Budmaster and SpectrumKing. In the Indoor, Growroom & Greenhouse shop you will find everything for your controlled environment, Irrigation  systems, pipe and Fittings. Hydroponic growing systems, propagation equipment, pots and trays, growing mediums, soils, nutrients, plant boosters, plant protection, ventilation management, pH and EC meters, and so much more. Specialist Plant Care is where you will find products dedicated to particular plant groups such as Orchid growing,  Bonsai, Chilli growing, Giant Vegetable Growing.

Chilli Central

chilli homepageWe love chillies here at Plantasia. We grow chillies, breed chillies, dry chillies, eat chillies (some of them), sell chilli seeds, write, talk and consult about chillies, get on our hands and knees with chillies, stand around staring at chillies and quite often dream about them too. You can find out about and follow our chilli fascination at Chilli Central. Follow our chilli crops growing each season via our dedicated Chilli Update blog and Greenhouse Update blog, gaze at our gallery of gorgeous pods, have a sneaky-peaky at our developing BV chilli varieties, bred by the BV Chilli Squad @ Plantasia. Our vast product knowledge and horticultural expertise are put into regular practice in our own greenhouse so we have a unique advantage when it comes to offering advice and products for your growing needs. We have lots of chilli info in this section to help with your chilli growing efforts, details of over 50 varieties of chilli and sweet peppers, chilli growing product section dedicated to the growing of your fave capsicums, news and upcoming chilli related events. It's the hot spot where your currently not – so be there!

Blog

Autopot

AutoPot – It's the way to grow! And everybody seems to be using them and for very good reason. The amazing AutoPot watering system. Let your plants automatically feed and water themselves. From 1 to 1000+ plant growing systems, the AutoPot watering system can meet any requirement from home1pot system 001 greenhouse to commercial installation.
Click here for the complete range of AutoPot products, information and videos.

Organics

gold bagOrganic horticulture can be a simple and natural way to grow plants but it can also be much more with the correct knowledge and practice. Push your plants to the next level with organics 2.0 and achieve outstanding yields, quality and flavour from your crops along with the satisfaction and pride of the natural approach. The Plantasia organic department is packed full of the latest organic plant growing products like organic plant feeds and nutrients, plant bio-stimulants, beneficial soil organisms like mycorrhizae root fungi and beneficial bacteria, natural plant protection products, organic soils, composts and growing mediums, organic soil amendments and additives, compost tea brewers and compost tea sachets, bat guano, worm compost (vermicast), insect fras, seaweed boosters, fulvic and humic acid, organic starter plugs, bio-wetting agent and organic pH adjusters.

Social Media

For all the latest news, announcements, and pictures of cute baby panda burping, connect with us via your fave social media outlet:

Warning: using social media while walking can seriously damage your physical wellbeing.

facebook icon Facebook

twitter icon Twiter

instagram icon Instagram

Services

We are always on hand to offer our advice and experience on all things growing. From plant care to product use have a chat with us in the shop, on the phone or via email. If we don’t know we most certainly know somebody who does.
If your pH meter is parched or your truncheon is feeling terrible why not pop them in to the shop for a test and calibration in store. We can also service and clean some meters and tester and carry all the calibration fluids and spare batteries so you can keep them in tip-top condition yourself. Rest assured that your test meters are in safe hands because all the Plantasia staff have gone through the BlueLab Certified Dealer program. As a BlueLab Certified Dealer we have received full product education including servicing and testing of your BluLab product. What? Yours isn’t a BlueLab test meter. And you didn’t buy it from Plantasia? No Problem my friends. We will test and calibrate* any pH meter regardless of make or if it was purchased somewhere else. FOR FREE. *providing the meter is not faulty. Please do not send meters to be tested by post or courier. This service is free for shop customers attending in person only.
Plantasia can offer manufacturers and distributors of horticultural related products test and evaluation services. From anecdotal sample trials, customer feedback or more formal test and evaluation trials in one of our 3 test facilities, we can provide a service to suit. Examples of work we have already undertaken include; nutrient and plant supplement trials, effects of different light sources, comparative product trials, plant protection products, hydroponic systems, growing mediums, irrigation systems, plant and crop support products, propagation products, organic and biological products and more besides. Please get in touch if you think we can help with your product or if you are looking for some independent evaluation and testing.
Plantasia can offer assistance in product innovation design and development. We can help with marketing and distribution of your products, assess product marketability and find new target markets for your product. We can provide knowledge and design inspiration for new products and assist in the production process. We would be happy to hear from you.
We are growers of superhot chillies sold fresh to the public and in bulk. We also breed new and exciting chilli varieties such as the B.V PinStripe collection, The Dimentor (BV) and Nightshade (BV). Get in touch if you are interested in our chilli breeding and growing work or are interested in our exclusive varieties or chilli seed production services.
Our vast product knowledge, horticultural expertise and over 22 years’ experience are put into regular practice in our own greenhouse so we have a unique advantage when it comes to offering consultancy, advice and products for all your growing requirement. From design and supply of commercial growing systems – networking with experts from many areas of horticulture and relevant fields, to crop planning and management, crop sales and even greenhouses.
If you are a professional and would like to join our ever growing network – get in touch and have a chat. Lets all work together.
Open days to micro festivals we can help with your event plans. We have a good deal of experience and have a fantastic network of service providers to make your event the best one ever.
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